TERMS
OF SALE, RETURN POLICY AND PRIVACY POLICY

• Payment:

You
could pay your purchase by:

• Credit card
  1. PayPal. In this case with 5% paypal taxes
• Taxes
  1. European Union residents:

Prices are specified
without taxes. E.U. customers may pay 21% VAT. Purchases made for customers
with residence in the E.U. (companies, organisations,…) with intracommunitarian
VAT number will be exempt from the payment of the I.V.A.

• Non-European Union
  residents

Purchases
made for natural or legal people outside the E.U. are exempt from the payment
of the V.A.T.

Due to its exceptional fiscal
situation, we consider as extracomunitary the geographical area of Ceuta and
Melilla

• Duties

Prices indicated for the shipping
cost do not include import taxes or duties, which will be paid in destination
by the customer. Please, check with the customs office in your country
regarding duties or taxes which may apply to your purchase prior to
ordering.   

• Legislation

Purchase submit
legislation in Spain. Therefore, the operations of sale will be understood
realized in the domicile of Karbonius Composites, Rúa Oliveiras nº 36A, 15895
Ames, A Coruña, España.

• Shipment
  • Shipment address

In Karbonius we make every
effort to ensure that each shipment is packed and shipped carefully, however,
if there are some problem in the sending for our fault, we will resend the
product without additional cost for you.

Karbonius Composites will
not be responsible of any incident in shipment due to incorrect address in the order.
Please check all your information is correct, both for shipment and for
invoice. Shipping charges to resend to the correct address are the sole
responsibility of the customer.

• Shipment period

Delivery period is 1
working day for stock items and 5 working days for non-stock items. This period
may vary depending on products. Karbonius Composites will not be responsible
for delays produced for reasons beyond his management or majeure force.

• Deadline period

In European Union:

Average delivery time is
3-6 working days.

Outside European Union:

Average delivery time in
customs is 4-7 working days. Delivery time in home address depends on customs
and duties payment, always paid for the customer. Karbonius will not be
responsible for delays produced for reasons beyond his management or majeure
force.

• Shipping cost:

Shipping cost are always
in charge of customer and must be paid at the time of purchase

• Shipping events

All items are shipping in
good conditions, however rough handling by shipping companies occasionally
causes damage to products. In these cases, the claim will be submitted to the
carrier, not to Karbonius.

If you have not received
your item within 30 days from the date you purchase, please contact us for a
status update.

• Warranty and claims
  • Warranty card:

Keep your warranty card
you will receive with the product, his presentation is necessary for any
complaint, exchange or return.

All our products offer 2
years warranty against manufacturing faults. Warranty do not include any
products which have been modified, improperly maintained, incorrect installation
or wear due to normal use.

Karbonius Composites will
repair, replace or refund, at its discretion.

This warranty will not
apply:

If warranty card or
invoice has been modified.

If item identity label or
item itself have been modified

To any claim regarding
with warranty, please email to: infokarbonius@gmail.com

• Claims:

In case of legal
procedures for demands in which the MANUFACTURER meets involved, these will
resolve in the Courts of Santiago de Compostela (Spain)

• Returns
  • Return period

Return
period is 15 days from the delivery.

Item will be not used and
in perfect conditions, including accessories, documents and original packing.

We will only accept items
with defects before its installation, so please check your piece before
installation.

• Exceptions

We are not able to accept
for return any products which have been modified, installed, mishandled,
scratched, dented or otherwise damaged (including damage in return shipping)

We are not able to accept
items “tailor-made”, or products with signs of installation.

• Procedure

To return your item, you
must send the product in its original packing, with all its accessories and
documentation to:

Karbonius Composites

Rúa Oliveiras 36ª

P.I. Novo Milladoiro

15895 Ames, España

Once received in our
facilities, and after a checking to ensure its conditions, we will refund your
money with the same method of payment you used, without including shipping
cost.

 In cases where merchandise
is repairable, repackable or a replaceable part is damaged, a partial site
credit or refund may be offered at our discretion. For any return where an item
is not resalable due to installation, damage, abuse, damage in transit from
customer to Karbonius Composites, we reserve the right to refuse the return,
and product will be returned to the customer at his or her expense.

• Shipping cost

Shipping
and handling cost of return, and taxes will be on behalf of the client.

• Contact

For any doubt about our products, please contact us
in:

• Phone: +34 981 935 259

Customer
service hours: 10h a 14h Monday – friday

(UTC+1)

• Mail: karbonius@gmail.com
  • Facebook: Karbonius Composites
• Privacy Policy

• Collection of information

We collect personally identifiable information (names, postal addresses, email addresses, etc.,) when voluntarily submitted by our visitors. The information you provide is only used to fulfil your specific request. The proportionate information will remain while the commercial relation is kept or during the necessary years to expire the legal obligations and they will not be transfer to third parties except in the cases in which a legal obligation exists. You have right to accede to your personal information, to rectify the inaccurate information or to request its portability, limitation or suppression when the information is not necessary, writing directed to karbonius@gmail.com accompanying photocopy of ID card.

• Cookies Policy