TERMS OF SALE, RETURN POLICY AND PRIVACY POLICY

  • Payment:

You could pay your purchase by:

  • Credit card
    1. PayPal. In this case with 5% paypal taxes
  • Taxes
    1. European Union residents:

Prices are specified without taxes. E.U. customers may pay 21% VAT. Purchases made for customers with residence in the E.U. (companies, organisations,…) with intracommunitarian VAT number will be exempt from the payment of the I.V.A.

  • Non-European Union residents

Purchases made for natural or legal people outside the E.U. are exempt from the payment of the V.A.T.

Due to its exceptional fiscal situation, we consider as extracomunitary the geographical area of Ceuta and Melilla

  • Duties

Prices indicated for the shipping cost do not include import taxes or duties, which will be paid in destination by the customer. Please, check with the customs office in your country regarding duties or taxes which may apply to your purchase prior to ordering.   

  • Legislation

Purchase submit legislation in Spain. Therefore, the operations of sale will be understood realized in the domicile of Karbonius Composites, Rúa Oliveiras nº 36A, 15895 Ames, A Coruña, España.

  • Shipment
    • Shipment address

In Karbonius we make every effort to ensure that each shipment is packed and shipped carefully, however, if there are some problem in the sending for our fault, we will resend the product without additional cost for you.

Karbonius Composites will not be responsible of any incident in shipment due to incorrect address in the order. Please check all your information is correct, both for shipment and for invoice. Shipping charges to resend to the correct address are the sole responsibility of the customer.

  • Shipment period

Delivery period is 1 working day for stock items and 5 working days for non-stock items. This period may vary depending on products. Karbonius Composites will not be responsible for delays produced for reasons beyond his management or majeure force.

  • Deadline period

In European Union:

Average delivery time is 3-6 working days.

Outside European Union:

Average delivery time in customs is 4-7 working days. Delivery time in home address depends on customs and duties payment, always paid for the customer. Karbonius will not be responsible for delays produced for reasons beyond his management or majeure force.

  • Shipping cost:

Shipping cost are always in charge of customer and must be paid at the time of purchase

  • Shipping events

All items are shipping in good conditions, however rough handling by shipping companies occasionally causes damage to products. In these cases, the claim will be submitted to the carrier, not to Karbonius.

If you have not received your item within 30 days from the date you purchase, please contact us for a status update.

  • Warranty and claims
    • Warranty card:

Keep your warranty card you will receive with the product, his presentation is necessary for any complaint, exchange or return.

All our products offer 2 years warranty against manufacturing faults. Warranty do not include any products which have been modified, improperly maintained, incorrect installation or wear due to normal use.

Karbonius Composites will repair, replace or refund, at its discretion.

This warranty will not apply:

If warranty card or invoice has been modified.

If item identity label or item itself have been modified

To any claim regarding with warranty, please email to: infokarbonius@gmail.com

  • Claims:

In case of legal procedures for demands in which the MANUFACTURER meets involved, these will resolve in the Courts of Santiago de Compostela (Spain)

  • Returns
    • Return period

Return period is 15 days from the delivery.

Item will be not used and in perfect conditions, including accessories, documents and original packing.

We will only accept items with defects before its installation, so please check your piece before installation.

  • Exceptions

We are not able to accept for return any products which have been modified, installed, mishandled, scratched, dented or otherwise damaged (including damage in return shipping)

We are not able to accept items “tailor-made”, or products with signs of installation.

  • Procedure

To return your item, you must send the product in its original packing, with all its accessories and documentation to:

Karbonius Composites

Rúa Oliveiras 36ª

P.I. Novo Milladoiro

15895 Ames, España

Once received in our facilities, and after a checking to ensure its conditions, we will refund your money with the same method of payment you used, without including shipping cost.

 In cases where merchandise is repairable, repackable or a replaceable part is damaged, a partial site credit or refund may be offered at our discretion. For any return where an item is not resalable due to installation, damage, abuse, damage in transit from customer to Karbonius Composites, we reserve the right to refuse the return, and product will be returned to the customer at his or her expense.

  • Shipping cost

Shipping and handling cost of return, and taxes will be on behalf of the client.

  • Contact

For any doubt about our products, please contact us in:

  • Phone: +34 981 935 259

Customer service hours: 10h a 14h Monday – friday

(UTC+1)

  • Collection of information

We collect personally identifiable information (names, postal addresses, email addresses, etc.,) when voluntarily submitted by our visitors. The information you provide is only used to fulfil your specific request. The proportionate information will remain while the commercial relation is kept or during the necessary years to expire the legal obligations and they will not be transfer to third parties except in the cases in which a legal obligation exists. You have right to accede to your personal information, to rectify the inaccurate information or to request its portability, limitation or suppression when the information is not necessary, writing directed to karbonius@gmail.com accompanying photocopy of ID card.